Troubleshooting TimeDock issues


Some common issues that you may be facing

Date/Time Issues

My hours are not coming through
Devices must have a good internet connection to send in the in/outs to our servers. If an internet connection is not available, entries will remain on the device until the app can try again later.
Some in/outs came in with the wrong date
This can happen on Android devices if you enabled Automatic date and time within the system settings, then removed the battery and clocked in/out before having data connectivity. Most times the device will correct itself when it comes back online with data connectivity.
All in/outs come through as 1970, or a few years ago such as 2010
It's possible that your phone has a glitch, or defaulted to the manufacturer date. Sometimes this can be due to an expired internal clock battery (called a CMOS battery) or physically removing the battery and not allowing enough time for an internet connection to re-synchronise with the world clock.

"Camera failed to start"

Camera "failed to start" until app reinstall
Android 6+ allows users, from the mobile system settings, to deny the camera permission to individual apps. Sometimes employees will do this to make the app appear as though it were broken.

To check whether the camera permission is enabled navigate to the Android settings screen then to Apps > TimeDock > Permissions.
Camera "failed to start" intermittently
This usually indicates either:
  1. The device has a hardware fault.
  2. The device has an operating system issue.
  3. The device has another app that isn't correctly releasing the camera, especially if that app crashed.
  4. Our application crashed whilst using the camera, failing to release the camera properly.
It is not normal for our application to crash, and could indicate other issues such as a device issue or incompatibility issue with a non-standard or very old model.

To try to resolve this issue:
First step is to restart the device. In many cases that can temporarily resolve the issue. If you know that our app did crash, causing the camera to fail until restart, then please alert us to this issue.